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  1. How will I know when I've completed my return?

  2. How do I find out if I am receiving a refund before paying for this service?

  3. When I look for electronic filing under the Review Return link, why do I only see an option to print?

  4. I am finished entering my tax information. Am I done? Did the program just file my return?

  5. Do you guarantee the accuracy of the calculations provided by your program?

  6. I need to delete some information from my return. Why do I get an error message when I try to remove that section?

  7. Does your program check my return for errors?

  8. Do I have to finish my return all at once or can I save it and finish later?

  9. Must I enter an amount in every field?

  10. My employer's address on my Form W-2 is outside the United States. Do I need to do anything special?

  11. Is it required to check the "Check if page is complete" box?

  12. What do I do if I've lost my tax records?

  13. What happens if I file after the IRS deadline? What penalties, if any, will I owe for filing late?

  14. I'm buying a property or refinancing my mortgage. The bank wants a copy of last year's income tax return. Can you provide a copy of last year's return?

  15. I'm applying for Financial Aid at my school, and I need a copy of my 2008 income tax return for the paperwork. Can you help me?

  16. Can I print my federal income tax return from last year?